RETURN/PAYMENTS AND WARRANTY POLICY
Return/Payments and Warranty Policies:
At [Company Name], we are dedicated to ensuring our customers are satisfied with their purchase. Our return/payment and warranty policies are designed to provide customers with flexibility and peace of mind. All purchases are covered by a 30-day money-back guarantee. If, for any reason, customers are unsatisfied with their purchase, they may return it within 30 days for a full refund. Additionally, all products are covered by a 12-month limited warranty. If any product is defective, customers may contact our customer service team to arrange for a replacement or repair. We are committed to providing our customers with quality products and excellent service.
A Terms and Conditions agreement acts as legal contracts between our company who has the website the buyers who buy the products and services from our web-site.
CUSTOMER SATISFACTION IF OUR FIRST PRIORITY
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We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy.
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Any benefits set out in this Policy may apply in addition to consumers’ rights under the Australia Consumer Law.
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Please read this Policy before making a purchase so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.
WARRANTY POLICY
Our new and rebuilt compressors and other wide range products come with 1-year guarantees, for major failures.
RETURN POLICY DUE TO OF MAJOR FAILURE OF THE PRODUCTS
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You are entitled to choose a refund or replacement for major failure of products. If the failure rectified in a reasonable time (within two working days after received products).
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If this failure is not done you are entitled to get full refund for the goods.
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If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
CHANGE OF MIND
In the event that you receive the products or services which you purchased, as stated but you simply change your mind, we may, at our discretions, offer you a refund or an exchange if
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You notify us within one working day of receipt
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In the case of services, the services have not already been performed
The following conditions are also satisfied if
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products damaged during delivery (In the event that a product with you ordered is damaged during delivery, please contact us as soon as possible)
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Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged products.
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We will organised to repair the damaged product or to collect it and replace it with and equivalent product, or to provide a refund. All the change of mind policy must to be contacted us within (2 business days) of received the product.
EXCEPTIONS
Not with standing the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service you purchased if
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You misused the said product in a way which caused the problem
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You knew or were make aware of the problem(s) with the product or service before you purchased it.
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You asked for service to be done in a certain manner, or you asked for alterations to a product, against to our advice, or you were unclear about what you wanted. Any other exceptions apply under the Australian Consumer Law
SHIPPING COSTS FOR RETURNS
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in the event that a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law we may bear any cost of shipping (the return product) back to us, as well as any cost of shipping any replacement product to you.
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If the returned product can easily be posted or returned, then you are responsible for organizing for the returned product to be returned to us. If the Returned Product is eligible for a repair replacement or refund under the terms of the Policy (including under the Australian Consumer Law) then we will reimburse to you for the reasonable postage, shipping or transportation costs for the returned product.
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If the repairs product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and it is believed to be eligible for a repair, replacement under the terms of this Policy then we will organize for repairs.
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In the event that we organize and pay for the inspection, postage, shipping, transportation or collection of a returned product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the cost of any inspection, postage, shipping, transportation or collection of the returned product.
REFURBISHED PRODUCTS
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Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. refurbish may be used to repair the good.
RESPONSE TIME
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We aim to process and requests for repairs, replacement or refunds within 2 days of having the request.
HOW TO RETURN PRODUCTS
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You may contact us to discuss a return using the details at the end of this Policy
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We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.
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You must provide proof of purchase in order to be eligible for a refund, repair or replacement.
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You may be required to present a government issued identification document in order to be eligible for a refund, repair or replacement.
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If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may contact us